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Support
Having trouble? Check the questions below first.
For anything else, write to us:
destek@hatdustu.appWe usually reply within 24 hours. For in-game issues, include your username and phone model so we can help faster.
Is Hat Düştü free?
Yes, the game is free to download and play. You can optionally buy gems in the game; gems are only used for cosmetic items and crates and give no gameplay advantage.
How many players?
A match has 4 to 8 players. If there aren't enough people, Quick Play fills the empty spots with bots. To play with friends, create a room and invite them.
Why does it need the microphone?
Hat Düştü is a voice party game: players talk on the phone and to people nearby. Your voice is streamed live and never recorded. Without microphone permission you can still play by listening.
Why can't I see my score?
On purpose! Scores stay hidden until the end of the match, so nobody can relax. When the match ends, the ranking is revealed from last to first.
Do I need an account?
Yes. The first time you open the game you sign up in seconds with a username, email and password; your username is your in-game name. Your character, gems and items are saved on your account and follow you to other devices. If you played without an account in an older version, signing up on the same phone moves that progress to your new account.
Why do you ask for my email?
Only to protect your account: password reset codes, email verification, security notices when your password changes or your account is deleted, and a one-time welcome email. Your email address is never shown to other players, never used for ads, and is deleted when you delete your account.
I forgot my password.
Tap Forgot my password on the sign-in screen and enter your username or email. A 6-digit code is sent to your verified email address (valid for 15 minutes); type the code and your new password in the game. If your email isn't verified, contact us.
My purchased gems didn't arrive.
Check your internet connection and restart the game. If it still doesn't work, send us a screenshot of the purchase receipt and your username and we'll add them to your account. Refunds are handled by the App Store or Google Play.
How do I report or block someone?
During a match, tap the player's name and choose REPORT or BLOCK on their card. You won't hear players you block, and they can't send you requests or invites. Our team reviews every report.
How do I delete my account?
In the game go to Settings → Account → Delete account, or use the account deletion page. That page explains which data is deleted and what is kept.
The game lags or my phone gets hot.
Set Settings → Display → Graphics quality to "Battery saver". It turns off shadows and heavy effects so the game runs smoothly even on older phones.
I got disconnected. What happens to the match?
If you come back within 45 seconds, you continue where you left off. Just reopen the game.